The vast majority of business owners know how to effectively run their company in terms of numbers, statistics and marketing; what fewer have a thorough grasp over is how to manage their employees emotionally.
Managing a team of staff emotionally and understanding their desires and satisfaction as a member of your organization is essential to improving employee loyalty, work ethic and productivity.
Importance of Employee Satisfaction
While only 6% of the US workforce would describe themselves as “fully dissatisfied” with their work, the number of employees who are “fully satisfied” in 2020 is worryingly still below 50%. In an age where emotional intelligence and thoughtfulness are considered more than ever in business, this is troubling.
Keeping employees satisfied is one of the simplest ways to ensure they continue working hard for your business. Keeping turnover low by holding on to loyal employees saves your company money while retaining the skills and experience of the staff that you have taught and nurtured.
As well as the clear business benefits, employee satisfaction is essential on a purely human and moral level. Not only did fair pay and fair treatment come out on top as the most important values for full-time employees in a US study, but high ethical standards came close to the top of the pile too.
Once you have understood the significance of employee satisfaction, you must know how to measure it and use it to improve.
Measuring Employee Emotions
Emotions can run high in the workplace, with small issues spiraling into bigger problems if left untreated. This is why communication and engagement with your staff is essential to listening to them, understanding their worries or concerns and resolving any disputes early.
By using staff surveys such as those provided by inpulse.com, you will be able to transform your company using emotion-driven insights. These insights will not only give you an indication of how your employees are feeling, but they can also analyze team members’ performance so that you can reward and incentivize accordingly.
Using Staff Surveys
If it is staff surveys that you opt for, then you need to know what questions to ask.
A good plan of action is to use multiple in-depth and adaptable surveys to get the best wide-ranging view of your employees as possible. Your questions should get to the heart of staff stress levels and contentment in their work while providing space for them to air their feelings in a non-judgmental way.
Knowing how to deal with an employee complaint can be difficult, but you must listen and take their views on board. Failing to do so could have serious consequences on your relationship with them, their stress levels and their productivity.
Productivity, Stress and Relationships
It is these three variables that listening to staff emotion and feedback can have a positive impact on.
With the possibility to respond to surveys and put their feelings out into the open, staff will feel less stressed and be more likely to have a positive relationship with you as a manager, which will lead to better productivity.