Are you looking for ways to improve your restaurant’s experience and make it more innovative? The National Restaurant Association reported that 32 percent of owners think their restaurant is slow to adopt new technologies. That number is actually pretty low if you consider that many restaurant operators may not even realize how much easier it could be to increase sales and customer satisfaction with the latest tools. In fact, one of the ways that you can improve your restaurant immediately is with new point of sale software.
Of course, there are many options to improve your restaurant’s technology, and it doesn’t come down to one-size-fits-all problems. We’ve hand-picked a few technologies that seem to be helping restaurants improve the most in 2019.
Better Ordering Technologies
How long does it take to get an order out for a guest? Are your orders consistently accurate? If you are having trouble with these issues, then it’s likely you have had some guest complaints recently, and you’re not able to turn tables over fast enough.
There are some simple new technologies that can help with this:
Online Ordering
You can now open up your business to people who are at home thinking about what they are going to eat and wanting to order it right away. Whether you add this option on your website or you use a third-party partner such as UberEats or DoorDash, you are giving your business an opportunity to increase its revenue and have higher order accuracy.
If your business already does take-out and delivery orders, this could be a no-brainer to improve your business.
Better Point-of-Sale Technology
According to Partech point of sale software has changed a lot for restaurants. You don’t have clunky, buggy systems that constantly go down in a rush anymore. The latest software is made to be updated and operated from the cloud, allowing management and executives to sit back and look at reports, making important decisions for what to improve for the next quarter.
New digital POS systems make it easy to order right from the table with tabletop and mobile ordering. This technology makes it easy to add items even when the waiter isn’t around, or they can pay for the bill when they’re ready, adding a tip and even subscribing to your guest loyalty program right through a mobile POS system.
Bringing Customers Back Again and Again
Returning guests make your restaurant successful, but how do you continuously bring people back? Of course, great service and food is always at the top of the list, but what if you could remind them with a promotional offer or a perfectly timed picture of their favorite dish?
With new marketing technology, all of this is possible. You simply need to set up a guest loyalty program. You can use a new POS system to collect their email, or you can use social media to advertise your latest offerings. There are multiple ways to locate and target your audience online, sending them delicious offers that they won’t be able to resist.
Adding More Entertainment
You don’t have to go overboard and add in a stage with live performers, although it could help for certain markets. Rather, you can update your Wi-Fi so that guests can join the network and stop using their phone’s data. You may also want to add tabletop entertainment for kids through a new POS.
There are a variety of ways to improve your restaurant and make guests happy with new technology. In the end, it all comes down to how much effort you put into guest satisfaction, too.
To read more on topics like this, check out the technology category.
